Annual License and Software Support Agreements (ALS)

The Annual License and Software Support Agreement (ALS) includes telephone support for hardware and software, all software updates including version changes, and limited remote help desk log-in for direct system diagnostics. 

The ALS standardises software levels across the customer base, providing the latest functionality, software patches and diagnostic tools. This reduces support issue resolution time and costs. Non-ALS customers can have individual combinations of old equipment, communications, previous versions of software and patches. This can lead to longer problem resolution and increased support costs.

See Sample Agreements below.

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