Datafuel Customer Satisfaction Survey Finished

« Back | 21-Nov-2010

The Datafuel 2010 customer satisfaction survey has now been completed. Original survey forms are available for review at the Datafuel Sydney office.

We would like to thank everybody that participated in the survey. Through your feedback we have a clearer understanding of how the systems are performing in the field, the quality of service you receive and what we can do to do better in future.

It is pleasing to advise both system reliability and service received an average 8 out of 10 rating. That said there is room for improvement with several customers needing immediate assistance. 

It was also clear that the new systems with contactless keys and sealed enclosures are substantially more reliable than the older consoles with insert key readers. The majority of service related issues were due to pump issues, PC equipment and IT network failure, facility damage or changed staff/training factors.

Datafuel customers can access survey results by logging into OEM Equipment/Supplemental.