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« Back | 16-Nov-2016
Over the last 18 months, Datafuel has been investigating a range of options to increase the quality of its service and support. The investigations included 12 months of independent consultant customer interviews.
The results of those investigations and company responses will be provided to customers in early 2017.
A number of service department changes were undertaken throughout 2016 however some of these caused significant customer inconvenience. Datafuel apologises for any frustrations experienced. Several months were consumed training new engineers that failed to meet company requirements.
It is pleasing to advise that the changes to the service team have now been completed. Kerwin Yap has joined Shane Williams and Morgan Hastings to provide full head office engineering level service support to customers and business partners. Kerwin is an enthusiastic, committed and courteous electronics engineer. Datafuel is excited about the extra skills he brings to the company.
Service department will also be supported by Datafuel R&D engineers. Ex-Datafuel head office technicians are now working with the company as contractors in addition to the companies external national support network.
Telephone support processes have also changed due to Datafuels implementation of a new company VOIP unified communications system. Personnel continue to tune the system to try and get the right balance between human interaction and automated system capabilities.
A number of other service changes are underway.
Datafuel will continue to try and improve its service and support capabilities and will keep its customers informed via general announcements and specific communication.
22/1 Talavera Road,
NORTH RYDE, NSW 2113
INT'L: + 61 2 8877 9400
AUST: 02 8877 9400
INT'L: + 61 2 8877 9444
AUST: 02 8877 9444
All Rights Reserved. Copyright © 2015
DATAFUEL Financial Systems Pty. Ltd.
Datafuel design and manufacture a range of electronic consoles and software that provide security and control over bulk fuel facilities.
Copyright ©2015 DATAFUEL Financial Systems Pty. Ltd.